Plan and add ons will be removed. Support Bill and Usage Credit Limit. Use your phone like you normally would and keep it active by paying your bill every month by the due date and by keeping your total balance under your credit limit.
Your total balance includes your unpaid bill plus all up-to-date extras or overage charges. It's a great idea to always leave some room in your balance to cover any extras so that you don't hit your credit limit. If you get close to your credit limit, you temporarily won't be able to make or receive calls, but you can still call for emergencies and to pay your account. Say Hello Find a Store. Call Us call us Virgin Plus Community Chat Join the community!
Ask questions and find helpful answers from other Virgin Plus Members. Visit our community chat. Sitemap Media Releases Jobs Virgin. All rights reserved. That being said the credit card app needs a lot of work before it can be considered a competitive app to the other banking apps out there.
I really hope it is something Virgin are going to change. Hi there, appreciate your feedback on this and storing payment details is something we know customers would love to see in an update so we're looking into this. Keep an eye out for more updates in the next few months. Despite having a substantial credit limit and an exemplary record and having never missed a payment my card was not renewed without giving me any notice.
After 2 phone calls lasting 2 and a half hours combined due to having to hold for a ridiculous amount of time I was promised both times that someone would call me back to give me an expiry date so I could at least effect the transfers no one called and I have now had to escalate as a complaint.
I have been told it may be up to 8 weeks before I receive a response. Not so good for me with my balance attracting an extortionate rate of interest. Good for Virgin. I will be taking to the ombudsman if I do not receive a satisfactory outcome. As soon as I am in a position to move the balances I will do so and never use your services again. Hi there, thanks for getting in touch. There is a number of reasons a card may not be declined, the complaints team will be able to discuss this with you when they get in touch with their final response letter.
The following data may be collected and linked to your identity:. The following data may be collected but it is not linked to your identity:. Privacy practices may vary based on, for example, the features you use or your age. Learn More. Up to six family members will be able to use this app with Family Sharing enabled.
App Store Preview. Ratings and Reviews. However, you cannot transfer the value of your credits adding to the value of travel credits held by another person. Subscribe to Virgin Australia V-mail to be the first to know about our best flight specials, Happy Hour sales alerts, holiday packages and partner deals. Sign up to V-mail. Travel Bank Coronavirus Information Hub. Onboard health and safety Tigerair Back to Virgin Australia. Virgin Australia Travel Bank If you have been issued either a Future Flight credit or a Standard credit in the form of a Travel Bank, the information below explains how these credits can be used on virginaustralia.
How to find your travel credit details Upon creation of a travel bank, an email containing your travel bank username is sent to the email address used for the original booking.
How to use your travel credit Log in to Travel Bank, reset your password or check your credit balance Visit the Travel Bank website Select 'forgot password' to reset your password please note your old passwords will not be valid for this new account Enter your Travel Bank username.
This was recently sent to the email address used in the original booking. Follow the instructions in the reset email Return to the Travel Bank website to login to your account Your credit balance can be seen by viewing your account information.
How to book a flight using your travel credit To see how to book a flight online, first select your travel credit type below. Future Flight credit Standard credit. First review the fare options available to you Future Flight credits can be used for selected fares across all Virgin Australia operated flights and selected flights operated to and from Brisbane airport by Alliance Airlines for Virgin Australia.
Complete passenger details, and add flight extras as needed Future Flight credits can be used to purchase Economy X and extra checked baggage as part of your online booking. Use the slider to determine how much of your travel credit you wish to use for this booking. First review the fare options available to you Standard credits can be used on any fare across all Virgin Australia operated flights.
Select the fare you would like to purchase Any fare shown on the Select page is available to be booked using a Standard credit. Complete passenger details, and add flight extras as needed Standard credits can be used to purchase Economy X and extra checked baggage as part of your online booking. Use the slider to determine how much of your credit you wish to use for this booking. Frequently asked questions.
Can I purchase flights or ancillaries using only part of the value of my credit? Can I combine my credits to pay for my booking?
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